Return Terms
All sales come with a 30-day Satisfaction Guarantee. If the item
you have ordered is defective, contact us within the warranty period and we will
replace the defective item for you with an item of equal or greater functionality.
Buyer is responsible for all return shipping charges. Specific terms are:
- For refund, merchandise must be returned within 30 days of receipt and in the original packaging and accompanied with bill of sale.
- Returned items must be unused and undamaged. We carefully inspect returned items upon receipt before issuance of refunds, credits, or exchanges.
- Merchandise should be carefully packed and insured for the full purchase price
and shipped via a traceable means (UPS, Fed Ex, etc.)
- Absolutely no walk-in return/replacement service will be accepted.
- Short-shipments, DOA and Deviations products must be reported within 4 days from delivered date.
- A refund will be issued if replacement is not available.
- Pick up service is not available for return merchandise.
- Returns may be subject to a 20% restocking fee.
- All defective products will be fixed or replaced within the appropriate warranty period.
Return Procedures
Please send returns back to us insured for the full purchase value and using a traceable shipping method such as UPS. Merchandise should be carefully packed to prevent any losses or damages in transit. Merchandise must be sent back in the original packaging with the original (e-mail) bill of sale and displaying the appropriate Return Merchandise Authorization (RMA) number. To obtain a RMA number for your order, please contact us at customerservice@nationalmusicsupply.com. All RMA numbers are valid for fourteen (14) days from their original date of issue. Returned packages displaying an invalid or expired RMA number will not be accepted.
Merchandise displaying the proper RMA number to be returned can be sent to:
National Music Supply, Inc.
Attn: Return Department
435 North Main St.
Helper, UT 84526
Please allow up to 10 business days for us to process your return or refund.
Disclaimer
National Music Supply, Inc. is not responsible for any merchandise that it does
not receive or that is not returned in accordance with the following terms:
- We are not responsible for any losses in the mail while returning returned merchandise.
- Merchandise should be properly packed and insured with the carrier for the full amount of purchase.
- Any used item will be refused and returned.
Due to the nature of our business, items returned after 30 days are not always marketable. Therefore, we do not accept returns that reach us after 30 days from the original shipping date.
At National Music Supply, Inc., we try hard to serve our customers better than anyone else. We wish we could accept all returns without any questions or limitations, but that is just not possible. Thank you for honoring these return policies, so that we can continue to bring great products to eBay!
Thank you for shopping at National Music Supply, Inc.!